EU VAT Policy

From 1st July 2021, all e-commerce platforms are affected by the new EU VAT rules.

You can read the detailed information on official EU Page.

In short, our EU customers will need to pay VAT for any value of goods purchased.

WHAT CAN YOU EXPECT WHEN SHOPPING WITH US?

Our online shop is not registered to the non-EU IOSS (Import One-Stop Shop Filling). 

Which means, we work on DDU (Delivery Duty Unpaid). All goods entering EU countries will be valuate at custom office and the VAT will be paid by our Shipping Operator (in our case - DHL) to clear the customs. This VAT amount will be claimable from you during delivery.

You will need to pay this VAT amount to DHL upon/before delivering to your address.

HOW MUCH IS MY EU VAT ON MY PURCHASE?

EU's average standard for VAT is 21%, different countries implement different VAT and it could vary due to policy changes. But generally, 21% is a guide amount.

We will submit the purchase receipt with the true amount you have paid for the products. Custom offices will calculate the VAT base on this receipt.

For example:

You purchased Product A at Euro 100.00, your VAT payable will be around:

Euro 100.00 x 21% = Euro 21.00

WHAT IF I DO NOT PAY VAT TO SHIPPING OPERATOR?

In the event customers not paying VAT to our Shipping Operator (DHL), DHL will hold the delivery and store the goods at their warehouse in your country. If the VAT payment is still unpaid after 3 business days, we will instruct DHL to return the goods to us.

There will be NO REFUND for this scenario as we will be required to pay the VAT, Shipping Fees, Return Shipping Fees to resolve such situation.

Updated: 1st July 2021