Shipping policy

Local Delivery (Singapore) is FREE.

Our local delivery is by the service from Ninjavan (Singapore). 

Delivery will take less than 2 to 4 business days to arrive at your doorstep. All local delivery can be track here: https://www.ninjavan.co/en-sg/tracking

South-east Asia Delivery is FREE.

(Malaysia, Indonesia, Thailand, Vietnam, Philippines, Myanmar, Brunei, Laos, Cambodia)

Our regional delivery is by the service from Ninjavan (International). 

Delivery will take less than 2 to 7 business days to arrive at your doorstep. All local delivery can be track here: https://www.ninjavan.co/en-sg/tracking

International Delivery (Worldwide):

1) Purchased less than US $120.00 - Registered Airmail (10 to 12 days) : US $7.00 Flat Rate 

2) Purchased less than US $120.00 - Express Shipping (4 to 6 days) : US $15.00 Flat Rate

3) Purchased more than US $120.00 - Express Shipping (4 to 6 days) : FREE

*We use FEDEX services for express shipping.

 

Frequently Asked Questions:

WHERE DO YOU SHIP?

We ship worldwide with the rates as above.

 

WHEN WILL MY ORDER BE SHIPPED AFTER PURCHASING?

We prepare and ship out your orders on the our next immediate business day.

 

WHERE DO YOU SHIP FROM AND HOW LONG DOES IT TAKES?

By default, all orders are ship from Obbi Good Label (Singapore). 

From picking up parcel to delivery on your doorstep, it will generally takes around 4 business days depending on the postage services you select.


HOW DO I TRACK MY PURCHASED PARCEL?

International Express Tracking: https://www.fedex.com/en-sg/tracking.html

Local Delivery Tracking: https://www.ninjavan.co/en-sg/tracking

You will receive an email notification when the purchased parcel is ready for pick up. In the email, you will find the Airway Bill for tracking.


WHAT IF I DO NOT RECEIVE MY PURCHASED PARCEL?

In this scenario, we appreciate if you can send us an email to communicate on this matter first. Give us a chance to track and find out the problem. Upon identifying the issue, we will take up the responsibility and do a full refund, if the lost parcel happens during shipping transition.

 

WHAT IS THE REFUND/RETURN/EXCHANGE POLICY?

Please refer to more information on our REFUND POLICY page.