Return/ Exchange Policy

DDP (DELIVERED DUTY PAID) ORDERS

For international countries where Rugged Gentlemen Shoppe offers Delivered Duty Paid (DDP) shipping, including our current USA DDP programme, import duties, customs charges and applicable taxes are paid by us at the time of export.

Should a customer request a return or exchange for reasons other than product defect, incorrect shipment or our error, all DDP-related costs already incurred are non-refundable.

These include, but are not limited to:

  • Import duties.
  • Customs duties.
  • Tariffs.
  • VAT or GST (where applicable).
  • Customs clearance fees.
  • Brokerage fees.
  • Original outbound shipping charges.

Where applicable, these costs may be deducted from the refundable amount.

Read full policy here.